Frequently Asked Questions
Everything you need to know about shopping with Eddie.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking number so you can follow its journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Eddie ships to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
Are your products covered by a warranty?
All Eddie products come with a one-year limited warranty against manufacturing defects. If you experience any quality issues, please reach out to our customer service team for a replacement.